IN NEWS: Bhopal & Khajuraho airports top AAI Customer Satisfaction Survey (H1 2025)
Introduction
Airports at Bhopal and Khajuraho (Madhya Pradesh) have emerged as top performers in customer satisfaction in the Airports Authority of India (AAI) survey for January–June 2025, achieving a perfect score of 5/5, alongside Udaipur airport.
ANALYSIS
Overall Survey Results
- Top Airports (Perfect Score 5/5):
- Bhopal (Madhya Pradesh)
- Khajuraho (Madhya Pradesh)
- Udaipur (Rajasthan)
- Lowest Performer:
- Rupasi Airport (Assam) – 2.65 score
- Coverage:
- 60 out of 62 AAI-operated airports surveyed
- Excluded: Jaisalmer (Rajasthan), Tezpur (Assam)
Implication:
- Reflects improved passenger-centric services across regional airports
- Indicates performance benchmarking in aviation infrastructure
Key Performance Drivers
Top-ranking airports achieved success due to:
- High-quality passenger services
- Efficient airport management
- Cleanliness and infrastructure standards
- User feedback-based improvements
Implication:
- Emphasizes service delivery as key metric in aviation sector
- Encourages customer-centric governance in public infrastructure
Significance of Smaller Airports
- Khajuraho airport, despite being in a smaller city, topped rankings
- Known for:
- High foreign tourist footfall
- Global recognition of heritage tourism
Implication:
- Shows tier-2 and tier-3 cities achieving global service standards
- Aligns with regional connectivity and tourism promotion
Governance & Infrastructure Insight
- AAI survey reflects:
- Performance-based evaluation system
- Focus on passenger experience and service quality
Implication:
- Supports UDAN scheme goals of regional connectivity
- Enhances India’s aviation competitiveness
Broader Economic Impact
- Improved airport services contribute to:
- Tourism growth
- Regional economic development
- Ease of travel and connectivity
Implication:
- Strengthens infrastructure-led growth strategy
- Boosts investment attractiveness in smaller cities
STATIC PART
- Survey Name: AAI Customer Satisfaction Survey (H1 2025)
- Conducted By: Airports Authority of India
- Coverage: 60 airports across India
- Evaluation Basis: Passenger feedback
- Top Airports: Bhopal, Khajuraho, Udaipur
- Lowest Airport: Rupasi (Assam)
Updated - 03 July 2025 ; 09:35 PM | News Source: Rediff Money