Revamped Sugamya Bharat App unveiled with AI chatbot, enhanced support for Divyangjan & Elderly

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• The Government has revamped the Sugamya Bharat App to strengthen accessibility for Divyangjan (Persons with Disabilities) and elderly citizens.

About Sugamya Bharat App

• Launched: 2021 by the Ministry of Social Justice & Empowerment.
• Purpose:
  • A crowdsourcing mobile app to enable citizens to report accessibility barriersin:
    • Public infrastructure
    • Transportation
    • ICT (Information & Communication Technology) systems
  • Platform for grievance redressal & monitoring compliance under Accessible India Campaign (Sugamya Bharat Abhiyan).

Key Features of the Revamped App

1. AI-powered chatbot → real-time assistance for users.
2. Integration with government schemes → easy access to resources & entitlements for Divyangjan.
3. Improved grievance redressal system → faster resolution of complaints.
4. Citizen engagement → empowers users to contribute to accessibility mapping.

Significance

• Promotes digital inclusion and ensures universal accessibility.
• Supports India’s commitments under:
  • Rights of Persons with Disabilities Act, 2016.
  • UN Convention on the Rights of Persons with Disabilities (UNCRPD).
• Encourages use of AI for social justice and inclusive governance.
  
  Updated - June 27, 2025 1:06 PM | News On Air